Account recovery is not just a technical process—it’s about helping users feel safe and supported during a stressful situation. Good account recovery includes:
- Providing simple and clear instructions
- Ensuring user identity is verified safely
- Responding quickly to user concerns
- Giving reassurance and confidence to the user
Email Recovery
A reset link is sent to the registered email address.
Phone Verification
A code is sent via SMS or call to verify identity.
Security Questions
Users answer personal questions set earlier.
Two-Factor Authentication (2FA)
Additional verification using apps or codes.
Backup Codes
Pre-generated codes used when other methods are unavailable.
Customer Support Recovery
Help from support teams when automated methods fail.
